On a trip to Rome, Italy my wife and I checked into a hotel atop the Spanish Steps. As my wife began to unpacked her things in the bathroom, a glass shelf broke. I went to the front desk and asked if they could take care of it before we arrived back from dinner. Upon our return to the hotel the doorman said the manager would like to see us. He escorted us to our new room and asked if we approved. Obviously my answer was, yes. Here was the view from our room, with a terrace. Needless to say, they exceeded our wildest expectations.